For all delivery
and after sales enquiries please telephone 0207 833 1074.
We provide a full delivery and installation service across mainland UK. Your furniture will be unpacked and assembled (where necessary) in the room of your choice by our two-man crew. We charge a delivery fee of 5% in Southern England and the Midlands, 7.5% in other parts of mainland UK. There is a minimum delivery charge of £45 within the M25 and £70 beyond. Orders in excess of £2000 are charged at a flat fee of £100 in Southern England and £140 Elsewhere. Please call us to confirm pricing to your area.
We also provide a worldwide shipping service, either from
our distribution centre in the UK, or for larger orders direct
from our relevant production centre. Please call or email
us to find out more.
Important information
Please carefully measure the access from the street to the
room you intend to situate the furniture, ensuring that pieces
will be able to fit up stairs and through hallways and doorframes.
It is your responsibility to ensure that furniture purchased
will fit into your property. Our delivery teams are unable
to remove windows or doors to deliver items. Please also ensure
that there is adequate space to situate the furniture in its’
desired position. For the long-term maintenance of any solid
wood furniture, please make sure that there are no direct
heat sources within a metre radius of the item’s location.
If in doubt please contact us. |
Should the furniture item not
fit, we will charge a collection fee of twice the actual delivery
charge. Unfortunately we are unable to exchange or refund
bespoke or custom sized pieces, or pieces that have had custom
upholstery made as part of the order.
Ordering/ Lead Times
Each furniture order will be issued with a unique sales number
at the time of purchase. Upon placing an order, all purchasers
will be given an estimated lead-time for delivery. A formal
invoice will follow detailing the estimated delivery schedule.
This estimation shall be in no form binding upon mandala and
shall at no point be a condition of any contractual obligation
with purchasers.
mandala will store ordered furniture at no extra charge for
three weeks after its arrival to our warehouse. If a delivery
date is arranged for after this time, mandala will charge
5% per week of the total order as a storage fee until the
goods are delivered.
All items must be paid for in full prior to delivery.
|
